Our Services
Technology Expertise When You Need It. Technology Ownership When You Want It.
Kent & Brandy provides the technology leadership, IT management, and IT operations expertise organizations need to operate, improve, and grow their technology environments. Our capabilities are available as standalone projects, defined engagements, ongoing IT support, or as part of our Technology Department as a Service™ model.
You can bring us in for a specific need, a complex initiative, or an area of technology that requires additional expertise. When you need a partner responsible for the broader environment, TDaaS brings these capabilities together into an ongoing technology department.
Advisory & Leadership
Strategic technology guidance for important decisions.
Technology decisions have a way of becoming business decisions. We provide the perspective and expertise organizations need to evaluate their options, establish priorities, manage technology investments, and make informed decisions.
Engagements can include technology strategy, IT roadmaps, technology assessments, budgeting, technology procurement, vendor management, IT project management, executive advisory, fractional CIO and CTO leadership, and ongoing technology leadership.
Available as
Advisory engagements · Technology assessments · Strategic projects · Ongoing advisory
Technology Operations
Keep the technology behind your business organized and operating reliably.
We help organizations manage the day-to-day technology environment that employees depend on to do their work. This can mean taking responsibility for a defined operational area, improving an existing process, managing a technology platform, or providing ongoing operational oversight.
We can support IT operations, IT management, systems administration, network administration, endpoint management, device management, MDM, lifecycle management, vendor coordination, operational processes, and ongoing environment management.
Available as
Operational projects · Ongoing technology management · Environment administration · TDaaS
Business Systems
Make the systems your organization relies on work better together.
Your business depends on more than individual applications. We help organizations evaluate, implement, improve, integrate, and manage the business systems that support how work gets done.
Our engagements can include business application selection, SaaS management, application management, system configuration, workflow improvement, platform administration, integrations, system consolidation, and technology process improvement.
Available as
System projects · Implementations · Integrations · Optimization engagements · Ongoing management
Automation, AI & Cloud
Put modern technology to work where it can create real value.
We help organizations identify practical opportunities to use automation, artificial intelligence, and cloud infrastructure to improve productivity, increase capacity, and eliminate unnecessary work.
We can design and implement automated workflows, AI-enabled processes, cloud infrastructure solutions, system connections, and other technology modernization improvements tailored to the way your organization operates.
Available as
AI projects · Automation projects · Cloud engagements · Workflow development · Ongoing optimization
Projects & Modernization
Bring important technology initiatives from planning to completion.
Whether you are replacing an aging system, moving to a new platform, opening a new location, upgrading infrastructure, or introducing a new technology capability, we provide the planning and execution required to move the initiative forward.
We manage the technical work, coordination, implementation, and transition while keeping the broader environment in view.
Available as
Technology projects · Migrations · Implementations · Upgrades · Integrations · Modernization initiatives
Field Services & Business Hardware
The physical side of technology still matters.
We provide the hands-on expertise required when technology leaves the cloud and enters the workplace. From deploying new IT hardware to supporting office technology, we handle the physical work required to keep your environment functional and current.
Services can include IT hardware procurement, device deployment, endpoint management, installations, office technology, equipment replacement, technology moves, on-site IT support, and lifecycle management.
Available as
Deployment projects · Hardware projects · Installations · Technology moves · On-site services · Lifecycle engagements
Technology Enablement & Training
Help your employees get more from the technology you already own.
Technology investments only create value when employees understand how to use them. We help organizations introduce new systems, improve adoption, document processes, and give employees the knowledge they need to work effectively.
Engagements can include technology training, system onboarding, user enablement, documentation, process development, and adoption initiatives.
Available as
Training engagements · Onboarding projects · Documentation projects · Adoption initiatives · Ongoing enablement
Cybersecurity & Risk
Build security into the way your technology environment operates.
We help organizations identify technology risks, strengthen their cybersecurity practices, and coordinate the staff and providers responsible for protecting their environment.
Our work can include security assessments, MFA and EDR implementation, access management, security planning, policy and governance, risk management, IT compliance support, HIPAA technology and CMMC coordination, NIST and SOC 2 readiness, security coordination, and implementation of security improvements.
Available as
Security assessments · Risk projects · Security implementations · Governance engagements · Ongoing security coordination
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Technology Department as a Service™
A complete technology department, delivered as an ongoing partnership.
Technology Department as a Service™ is our managed technology department model for organizations that need ongoing ownership of their technology environment without having to build and manage every capability internally.
Rather than providing a single service or replacing everything already in place, we bring the different parts of your technology environment together. We work alongside internal employees, MSPs, contractors, software providers, and specialized vendors to establish accountability, coordinate priorities, manage ongoing needs, and move the environment forward.
TDaaS brings together the capabilities above into one ongoing technology function, giving your organization access to technology leadership, operations, business systems, projects, automation, field services, enablement, cybersecurity, and specialized expertise through a single accountable partner.
Use us for one project. Keep us for the environment.
You do not need a technology department engagement to work with Kent & Brandy. Bring us in for the project, initiative, or challenge in front of you. When the need becomes broader, TDaaS provides a path to ongoing technology ownership without requiring you to build the entire function yourself.
Operating Model
How the Technology Function Operates.
Kent & Brandy begins with the environment as it exists today, from IT infrastructure and cloud infrastructure to business systems and cybersecurity. From there, the technology function is organized around what the organization needs now, what needs to happen next, and what the business will require as it evolves.
Understand
Kent & Brandy develops an understanding of the technology environment, business priorities, systems, users, vendors, risks, and constraints. The goal is a clear view of the environment, its dependencies, and what needs attention.
Kent & Brandy develops an understanding of the technology environment, business priorities, systems, users, vendors, risks, and constraints. The goal is a clear view of the environment, its dependencies, and what needs attention.
Service & Support
When Something Goes Wrong, There Is a Path Forward.
Technology support is one of the most visible responsibilities of an IT partner.
Our operating model is designed to provide a clear path from issue identification to resolution through remote IT support and on-site IT support, while maintaining visibility into recurring problems and broader technology trends.
Depending on the engagement, support can include:
- User support and troubleshooting
- Hardware and endpoint support
- Microsoft 365 administration
- Google Workspace administration
- Account and access issues
- Software and application support
- Connectivity and network troubleshooting
- Device configuration
- Printer and peripheral support
- New-user onboarding
- Employee offboarding
- Vendor escalation
- Remote technical assistance
- On-site technical services
- Incident coordination
- After-hours support
- 24/7 support capability where required
Support does not have to mean simply answering tickets.
We look at the underlying issue, determine whether it is isolated or systemic, and identify opportunities to prevent the same problem from continuing to consume time and resources.
Service Management
Every Request Needs Accountability.
A technology partner should be able to tell you what is happening inside the environment.
Our service management approach can provide visibility into:
Requests & Incidents
- Open and closed tickets
- Ticket volume
- Request categories
- Priority and severity
- Response performance
- Resolution performance
- Escalations
- Aging tickets
- Recurring issues
Operational Trends
- Frequently affected users
- Repeated technical problems
- Problem areas
- Device issues
- Application issues
- Vendor-related issues
- Capacity concerns
- Recommended corrective actions
Management Reporting
- Service activity
- Outstanding priorities
- Technology risks
- Project activity
- Vendor activity
- Recommended investments
- Upcoming decisions
The objective is not to generate reports for the sake of reporting.
The objective is to give leadership a reliable view of what is happening across the technology environment.
Infrastructure & Cloud Operations
We Manage the Environment Behind the Work.
Your employees may experience technology through their laptop, phone, or applications.
Behind those tools is an environment that has to be configured, secured, maintained, documented, and continuously evaluated.
Depending on the environment, Kent & Brandy can support:
- Microsoft 365
- Microsoft Entra
- Azure
- Google Workspace
- Identity and access management
- Endpoints
- Workstations
- Mobile devices
- Networks
- Wi-Fi and WLAN
- LAN and WAN
- VPN
- Firewall
- Internet connectivity
- Cloud applications
- Cloud infrastructure
- File and collaboration platforms
- Backup environments
- Printers and peripherals
- Technology infrastructure
- SaaS applications
- Vendor-managed systems
Our approach is environment first.
We do not force every organization into the same technology stack simply because it is the stack we happen to prefer. We evaluate the environment, understand the business requirements, and recommend the technology that makes sense for the organization.
Business Systems
Technology Is More Than IT Infrastructure.
The systems running the business are often just as important as the infrastructure underneath them.
Kent & Brandy can help organizations evaluate, implement, administer, integrate, and improve business systems and business applications across areas such as:
- CRM
- ERP
- Accounting
- HR and payroll
- Project management
- Document management
- Collaboration
- Communication
- Scheduling
- Customer management
- Marketing
- Business intelligence
- AI platforms
- Workflow systems
- SaaS management
- Application management
We can also coordinate with the software vendor when an issue requires specialized application-level support.
This gives the organization a technology partner capable of looking beyond the help desk and understanding how its systems work together.
Cybersecurity & Risk
Security Has to Be Part of Operations.
Cybersecurity cannot be treated as a separate conversation that happens once a year.
Kent & Brandy can coordinate and support cybersecurity practices across the technology environment, including:
- Multi-factor authentication (MFA)
- Identity and access controls
- Endpoint security and EDR
- Administrative access
- Security configuration
- Security awareness
- Backup and recovery
- Vendor security coordination
- Risk assessments and risk management
- Policy development
- Incident coordination
- IT compliance support (HIPAA, CMMC, SOC 2, NIST)
- Cybersecurity specialist coordination
Backup, Continuity & Recovery
Being Backed Up Is Not the Same as Being Recoverable.
Business continuity requires more than having a backup product installed.
Depending on the environment and engagement, Kent & Brandy can support backup, disaster recovery, and business continuity capabilities including:
- Backup administration
- Backup monitoring
- Backup verification
- Recovery planning
- Business continuity planning
- Disaster recovery coordination
- Recovery documentation
- Vendor coordination
- Recovery testing
- Incident response coordination
Recovery objectives such as RPO and RTO are established based on the organization's operational requirements rather than applying arbitrary numbers to every client.
Projects & Engineering
Support Keeps the Environment Running. Projects Move It Forward.
Organizations eventually need to change their technology environment.
That might mean moving to Microsoft 365, opening a new office, replacing aging hardware, implementing a CRM, consolidating applications, migrating data, deploying a new security platform, or introducing automation.
Kent & Brandy can provide project leadership and technical delivery for initiatives such as:
Migrations
- Microsoft 365 migrations
- Google Workspace migrations
- Cloud migrations
- Data migrations
- File system migrations
- Application migrations
Deployments
- New offices
- Hardware deployments
- Network deployments
- Microsoft 365 environments
- Business applications
- Security platforms
Modernization
- Legacy technology replacement
- Technology consolidation
- Cloud modernization
- Workflow modernization
- Automation
- AI adoption
Integration
- Business system integrations
- Application connections
- Workflow automation
- Data movement
- API-enabled processes
Projects are scoped according to complexity, business impact, required resources, and desired outcomes.
Hardware & Field Services
Technology Still Exists in the Physical World.
Not every technology problem can be solved remotely.
Kent & Brandy can coordinate the physical side of technology operations, including IT hardware and field services such as:
- IT hardware procurement
- Device configuration
- Laptop deployment
- Desktop deployment
- Monitor and peripheral deployment
- Printer deployment
- Network equipment
- Device replacement and endpoint management
- Hardware troubleshooting
- Asset inventory
- Warranty coordination
- Equipment retirement
- Office technology deployments
- On-site IT support and troubleshooting
- Field service dispatch
Where geographic coverage or specialized field expertise is required, we can coordinate qualified local resources rather than limiting the engagement to the capabilities of our immediate internal team.
Vendor Management
Your Technology Vendors Should Not Become Your Technology Department.
Organizations often accumulate vendors over time.
Someone still has to coordinate all of them.
Kent & Brandy can serve as the technology coordination point across those relationships. Vendor management can include:
- Vendor selection
- Vendor evaluation
- Technology procurement
- Contract review coordination
- License management
- Escalation management
- Technical coordination
- Service issue escalation
- Vendor performance review
- Technology cost review
- Renewal planning
- Replacement planning
Technology Leadership
Someone Needs to Own the Bigger Picture.
Technology decisions have financial, operational, security, and organizational consequences.
Our principal-led model provides technology leadership around:
- Technology strategy
- IT roadmaps
- Annual planning
- Budget development
- Technology investment
- Vendor strategy and vendor management
- Asset lifecycle
- Risk management
- Business systems
- Security priorities
- Technology standards
- Executive reporting
- Fractional CIO and CTO guidance
This is where Kent & Brandy extends beyond the traditional reactive IT model.
Technology Standards & Performance
Technology Should Be Measurable.
The right metrics vary by organization.
Depending on the engagement, service performance may be measured across:
Support
Response Time
How quickly an issue receives attention.
Resolution Time
How quickly an issue is resolved or moved toward resolution.
Escalation Time
How quickly an issue requiring additional expertise reaches the appropriate resource.
First-Contact Resolution
How often issues can be resolved without additional escalation.
Environment
Asset Coverage
Visibility into supported devices and technology assets.
Security Control Adoption
Adoption of required security measures such as MFA and endpoint protection.
Backup Status
Monitoring and verification of critical backup systems.
Lifecycle Status
Identification of aging hardware, unsupported systems, and upcoming replacements.
Projects
Delivery Performance
Project progress against agreed milestones, scope, and budget.
Risk & Dependency Tracking
Visibility into issues that could affect delivery.
Leadership
Roadmap Progress
Movement against agreed technology priorities.
Budget Performance
Technology spending against the approved plan.
Vendor Performance
Performance and accountability across critical third-party providers.
A Flexible Delivery Model
We Do Not Pretend Every Client Needs the Same IT Department.
Kent & Brandy can participate in the technology environment at different levels.
Primary Technology Partner
We serve as the organization's primary technology function, coordinating day-to-day operations, support, projects, vendors, security, and technology leadership.
Extension of Internal IT
Your IT Manager, CIO, CTO, or internal team remains in place while Kent & Brandy provides additional engineering, project, operational, or leadership capacity.
Technology Management Partner
We manage defined portions of the technology environment while internal personnel retain responsibility for other functions.
Project & Engineering Partner
We provide specialized technical resources for a defined initiative without taking over ongoing IT operations.
Advisory & Leadership Partner
We provide strategic technology leadership, planning, budgeting, vendor management, and executive guidance without assuming day-to-day operational responsibility.
The model can evolve as the organization changes.
Build Around the Work. Not the Job Description.
Before finalizing the structure of a technology position, it can be useful to consider the broader technology function the organization actually needs. If you are hiring an IT Manager or Systems Administrator, expanding an existing technology team, coordinating multiple vendors, or recognizing that technology has outgrown its current structure, there is another way to obtain the capability.
Kent & Brandy provides the leadership, execution, and specialized expertise required around the work, organized as one accountable function rather than a single position. Start with the environment and what the business needs to accomplish. Kent & Brandy will establish the responsibilities, capabilities, and priorities to move the organization forward.